Nova Credit
Nova Credit is a company that offers a platform empowering businesses to underwrite credit for new consumers, leveraging innovative products like Cash Atlas™, Credit Passport®, and Income Navigator. The company facilitates access to unified consumer credit data from multiple international sources, such as credit bureaus and bank data aggregators, to reach new consumers, manage portfolio risk, and automate income verification. Nova Credit serves various industries including banks, fintech companies, and auto lenders, aiming to predict creditworthiness with alternative data sources.
Customer Support Lead
April 1
🗽 New York – Remote
🍂 Massachusetts – Remote
💵 $113k - $137.7k / year
⏰ Full Time
🟠 Senior
💝 Customer Support
🦅 H1B Visa Sponsor
Nova Credit
Nova Credit is a company that offers a platform empowering businesses to underwrite credit for new consumers, leveraging innovative products like Cash Atlas™, Credit Passport®, and Income Navigator. The company facilitates access to unified consumer credit data from multiple international sources, such as credit bureaus and bank data aggregators, to reach new consumers, manage portfolio risk, and automate income verification. Nova Credit serves various industries including banks, fintech companies, and auto lenders, aiming to predict creditworthiness with alternative data sources.
📋 Description
• At Nova Credit, our mission is to power a more fair and inclusive financial system for the world • We are rewiring the financial industry with better credit infrastructure and workflows • The Senior Customer Support Lead will lead customer support initiatives and drive process improvements • This is a remote, full-time position reporting to our Head of Enablement
🎯 Requirements
• 5+ years of experience in enterprise B2B technical support roles within SaaS, FinTech, or similar environments • Proven track record of leading support process improvements and mentoring junior team members • Advanced troubleshooting abilities to solve ambiguous technical problems independently • Exceptional communication skills with the ability to translate technical concepts • Strong proficiency with data analysis tools (SQL, Tableau, Mixpanel, etc.) • Experience with advanced features of Zendesk or similar platforms • Ability to influence product decisions through data-driven customer advocacy • Experience developing comprehensive knowledge base resources and training materials • Familiarity with log analysis and monitoring tools (Datadog, Splunk, etc.)
🏖️ Benefits
• Comprehensive and generously subsidized medical insurance options • Dental insurance options • Vision insurance options • Company-sponsored 401(k) plan • 16 weeks of parental leave • Sick time off • Paid vacation time
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