Account Manager

February 14

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Nuvem

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Nuvem is a company that empowers covered entities by providing holistic solutions for pharmacy management and the 340B program. They aim to positively impact patient health and financial outcomes by offering technology and expertise in managing pharmacy programs, maintaining compliance, and achieving clinical objectives. Nuvem supports health centers of all sizes, helping them navigate the complexities of the 340B program, manufacturer restrictions, and claim capture to focus on providing high-quality care. Their services include pharmacy management, clinical programs, patient engagement, and outsourced 340B management. They pride themselves on being a comprehensive solution for client and compliance support in the healthcare sector.

340B Healthcare Technology • 340B Contract Pharmacy • 340B Referral Solution • 340B Split-Billing • 340B Business Intelligence

201 - 500 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Description

• Developing and sustaining solid relationships with clients while addressing and resolving client issues by being the primary point of contact for all Nuvem products. • Operate as the lead point of contact for Clients and associated vendors • Coordinate the involvement of company personnel, including support, service, and management resources, to meet or exceed Client Operations performance objectives and customers’ expectations • Working with Sales teams to manage project implementations ensuring that the documents and resources are in place to begin projects on-time • Adequately track and report on implementation and existing account status • Lead client progress meetings as well as kick-off and annual wrap-up meetings in coordination with the Sales team • Ensures client communications and updates are accurate, professional, and timely. • Work on reports and contracts as necessitated by project • Resolve escalated Customer Services issues or complaints, provide corrective action plans and immediate resolutions • Participate in development and presentation of programs to decrease inventory and receivables losses • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders • Perform key analyses of potential profit centers for recommendation to Clients; identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment • Proactively leads the strategic Client Operations planning process that develops mutual performance objectives, financial targets, and critical milestones. • Collect, analyze, and summarize Client data and trends. Forecast and track key account metrics • Assesses, clarifies, and validates customer needs on an ongoing basis and partners with clients to ensure retention while seeking opportunities to promote expansion of services • Ensure that client surveys are distributed, working towards “excellent” and “exceeds expectations” scores • Contribute to a positive working environment and perform all duties as assigned to enhance the overall efforts of the organization • Assist in training new employees

🎯 Requirements

• BA or BS in Business or related field or equivalent work experience, preferred. • Ability to multi-task and handle multiple clients at one time • Minimum 1 year of 340B and Account Management experience • Physical Requirements: Sitting for long periods of time • Fine motor skills – repetitive hand motions via keyboard/phone • Ability to hear, write, and speak effectively • 20% travel, may be required