Nuvolo
Enterprise Asset Management • Lab Asset Management • IT Service Management • Facilities Asset Management • Clinical Asset Management
Director - Customer Strategy & Operations
December 8
Nuvolo
Enterprise Asset Management • Lab Asset Management • IT Service Management • Facilities Asset Management • Clinical Asset Management
Description
• Operationalize and elevate customer experience strategy • Drive development of comprehensive strategies enhancing customer journey • Lead redesign and ongoing oversight of customer lifecycle strategy • Define and execute customer engagement strategy aligning with business goals • Build data-driven insights program to improve decision-making • Design and implement strategic customer programs to drive engagement
Requirements
• 10+ years of experience in customer engagement, customer success, or customer operations • 5 years in a leadership role • Demonstrated success in managing customer lifecycle, strategy, and operations within a SaaS or high-growth technology environment • Strong expertise in customer insights, data analytics, and operational optimization • Experience with Customer Success tools (e.g., Gainsight), Data / Analytics platforms (Power BI, Tableau), Delivery / Services tools, and CRM systems (e.g. Salesforce) • Exceptional leadership, strategic thinking, and communication skills • Proven ability to drive revenue growth and customer satisfaction through strategic customer engagement initiatives
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