Senior Solution Engineer - AI Enterprise

December 5

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NVIDIA

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GPU-accelerated computing • artificial intelligence • deep learning • virtual reality • gaming

10,000+ employees

Founded 1993

🤖 Artificial Intelligence

🎮 Gaming

Description

•Provide direct support to our NVIDIA Enterprise customers and work to answer questions, reproduce, resolve, or escalate customer issues. •Work with engineering teams on customer issues, providing logs, reproduction information, and other triage information. •Create/update product and/or support tools. •Take ownership and drive customer issues from inception to resolution. •Document customer interactions and better enhance our knowledge base. •Develop features and tools as part of solution engineering efforts to support AI Enterprise technologies. •Occasional work on weekends and holidays to support customers.

Requirements

•Minimum of a BS in Computer Science, Electrical Engineering, or equivalent experience. •At least 5+ years of engineering experience with a proven track record in AI/ML-focused projects or enterprise-grade solutions. •Solid understanding of Linux and the ability to troubleshoot, optimize, and customize Linux environments for AI/ML workloads. •Strong AI/ML expertise. •Professional-level communication skills, including the ability to adjust communication to the technical level of the audience, and stay calm and focused in negative situations. •Excellent follow-up and organizational skills, with a passion or love for solving problems. •Proficient in Python programming with the ability to develop scripts and build custom tools. •Experience with parallel programming or GPU acceleration (e.g., CUDA) is highly desirable.

Benefits

•Eligible for equity and benefits •Committed to fostering a diverse work environment and proud to be an equal opportunity employer