Technical Account Manager

November 6

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NVIDIA

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GPU-accelerated computing • artificial intelligence • deep learning • virtual reality • gaming

10,000+

Description

• Improve availability and reliability of NVIDIA AI Enterprise products. • Drive customer issues related to NVIDIA AI Enterprise deployments. • Collaborate with engineering teams to detail, reproduce, and resolve issues. • Author and incorporate technical solutions into knowledge base. • Research new use cases with GPUs. • Work on an offset schedule to cover Saturday and Sunday for support.

Requirements

• BS in Computer Science, Electrical Engineering, Computer Engineering, or a related field, or equivalent experience. • 8+ years of experience in system software development, cloud infrastructure, and troubleshooting customer issues. • Strong understanding of computer science concepts with excellent knowledge of Python and scripting methodologies. • Proven grasp of datacenter, cloud, and Artificial Intelligence technologies to provide comprehensive solutions for sophisticated installations, maintenance, or operations. • Superb professional-level interpersonal and communication skills, essential for working closely with customers and engineers. • A self-starter with a passion for solving problems, intellectual curiosity, positive approach, flexibility, analytical ability, self-motivation, and a team-oriented attitude. • Experience as a developer and/or support team member addressing customer concerns for large enterprise/service provider customers at a company that produces AI and data analytics software. • Experience developing with C and/or Python. • Background in developing or debugging AI and data analytics software.

Benefits

• Equity and benefits