Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
Strategic Sales Engineer
October 20, 2024
Observe.AI
Observe. AI is an enterprise-grade AI platform specializing in conversation intelligence to enhance operations in contact centers. The company offers advanced solutions for real-time agent assistance, agent performance and coaching optimization, and compliance monitoring, aiming to empower customer service teams and drive organizational success through its VoiceAI Agents and AI-powered automation. The platform helps businesses evaluate 100% of their customer interactions, improve customer satisfaction, and boost revenue while reducing operating costs, making it particularly beneficial for industries like banking and financial services as well as healthcare insurance.
Machine Learning • Artificial Intelligence • Conversation Intelligence • Contact Center Quality Assurance • Call Center Quality Assurance
📋 Description
• Responsible for growth at Observe AI, building success with top tier clients. • Conduct product demonstrations and discovery sessions for potential customers. • Collaborate closely with Sales as a technical liaison to customers. • Handle technical, solution, and competitive aspects of the sales cycle. • Required to travel typically twice a month for customer meetings. • Leverage business acumen and technical proficiency for impactful solutions. • Manage primary technical relationship with prospects for customer satisfaction. • Hold discussions about security issues concerning enterprise application deployment. • Develop Business Requirements Documentation for smooth transitions to Customer Success team. • Oversee planning, management, and execution of customer pilots and POCs.
🎯 Requirements
• 4-7+ years of experience in Sales Engineering in a B2B SaaS environment. • Consulting experience in Contact Center, Quality Assurance, CRM, VoIP/Telecommunications desirable. • Proven track record of selling to Enterprise and Mid-Market executives. • Degree in Computer Science, Software Engineering preferred. • Excellent interpersonal skills with strong communication abilities. • Openness to work in a dynamic startup environment. • Superior presentation skills for complex technical topics. • Proficiency in hosted contact center applications is an advantage. • Comprehensive understanding of technologies including JavaScript, SaaS, APIs, AWS, Azure, IT security, etc. • Outstanding problem-solving skills to translate business requirements into technical solutions.
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