Product Specialist Engineer

October 25

Apply Now

Receive Emails with Similar Jobs

Observe, Inc.

WebsiteLinkedInAll Job Openings

51 - 200

Description

• As a Product Specialist Engineer, you will play a key role in bridging the technical aspects of our products with customer needs. • Collaborate with cross-functional teams, including product development, and sales, to ensure the successful implementation and integration of our products. • Develop and maintain a deep understanding of the technical aspects of our product, including features, functionalities, and integration points. • Stay informed about industry trends, emerging technologies, and best practices related to our product. • Act as a technical liaison between customers and internal teams, addressing inquiries, resolving issues, and providing technical support. • Assist customers with the integration of our products/services into their existing systems. • Troubleshoot integration issues, identify root causes and provide effective resolutions. • Collaborate with cross-functional teams, including developers and product managers, to address complex integration challenges. • Act as a point of contact for customers with integration-related inquiries or concerns. • Communicate effectively with customers to gather information about integration requirements and challenges. • Provide clear and concise instructions, documentation, and guidance to customers on integration processes. • Analyze logs, error messages, and other diagnostic information to diagnose and resolve integration issues. • Work closely with the development team to escalate and prioritize issues that require code-level solutions. • Create and maintain technical documentation related to integration processes, troubleshooting steps, and best practices. • Conduct training sessions for internal teams and customers to enhance product understanding and usage.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field. • Proven experience in a technical role, such as software engineering or technical support. • Understanding of API technologies, protocols, and data formats (e.g., REST, JSON, XML). • Experience with troubleshooting tools and methodologies. • Excellent problem-solving and analytical skills. • Strong communication skills, both written and verbal. • Experience with open-source agents for collecting telemetry (e.g., Fluent Bit, Telegraf, OpenTelemetry). • Knowledge of scripting languages for automation and customization. • Experience building/maintaining codebases in modern programming languages. • Experience working with at least one cloud provider (e.g., AWS, Azure, GCP). • Familiarity with version control systems (e.g., Git). • Knowledge of CI/CD workflow tools (e.g., Github Actions, Jenkins).