Senior Manager, Accounts Receivable, Credit and Collections

September 26

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Okta

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Identity Management • Access Management • Single Sign-On • SaaS • Cloud

5001 - 10000 employees

Founded 2010

🔐 Security

🏢 Enterprise

☁️ SaaS

Description

• Lead the AR, Credit and Collections activities, including billing, cash collections, portfolio management, credit management, accuracy of collections processes including • Evolving our collections strategy with appropriate reminders, collections and deactivations or work stoppage • Upleveling our AR and collections teams through hands-on development and coaching • Designing and implementing effective reporting and forecasting models • Build relationships with customers and partners • Monitoring collections and refund targets and providing appropriate reporting to internal stakeholders. • Prepare and review financial reconciliations schedules and maintain the allowance for bad debt balance while improving processes and cutting the time to close. • Asses, and if necessary, implement additional operational and SOX controls • Reinforcing a customer-centric culture in our organization that builds highly collaborative relationships with Sales, Finance, Operations and Senior Leadership. • Perform financial and credit analysis regarding new customer applications, past due accounts, high risk customers and other financial impact areas. • Evolve and mature billing and cash applications processes with automation. • Establish quarterly aging, cash and DSO goals and monitor forecast vs. plan • Create and implement KPIs and other indicators to assess team performance. • Ensure compliance with appropriate credit policy and regulatory requirements • Lead the AR, Credit & Collections Team to continually achieve operational excellence and drive continuous improvement for collections, customer service and process improvements • Ability to think strategically, act operationally, manage risk and align future direction with priorities. • Combines the ability to “get into the weeds” and develop best-in-class strategies for the organization.

Requirements

• 8+ years of experience in Credit and Collections • 5+ years of progressive management and leadership experience • Experience in the tech and SaaS experience (highly preferred) • Prior experience managing staff in multiple locations (preferred) • Strong analytical skills; problem solver, high level of curiosity, ability to dive deep, find solutions and deliver results • Solid experience with key financial tools and ERP systems (NetSuite preferred) as well as Microsoft Office skills including Excel and PowerPoint • Executive presence, excellent interpersonal and communication skills (both verbal and written), with the ability to clearly communicate and present to senior management • Bachelor's Degree or equivalent work experience

Benefits

• Amazing Benefits • Making Social Impact • Fostering Diversity, Equity, Inclusion and Belonging at Okta