Salesforce Functional Analyst
5 days ago
Description
• Person will primarily be responsible for commercial functions such as call center, product support, field sales, marketing automation and reporting • Perform business and systems analysis work; conduct requirements gathering/analysis via information gathering sessions with business users and technical staff. Develop supporting process flows • Analyze existing business process to recommend improvements or feasibility in new markets • Assist with the implementation of new Salesforce.com solutions such as Service Console, SF to SF data sync, or Wave Analytics. • Assist with plans for data procurement, territory management, reporting and general field sales CRM functionality • Responsible for providing data expertise and consulting related to commercial reporting and analytics. • Assist with development and maintenance of field reports/dashboards using either SFDC report builder, Wave or other BI tools available at Insulet • Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams • Create functional design documentation based on business requirements • Communicate effectively with business users on the status of enhancements, projects and open production support tickets • Develop comprehensive test plans, coordinate test activities, Lead UAT exercises and/or help execute test components
Requirements
• At least 3 years of experience working in a Business Analyst position • At least 1 years of experience working on projects related to Commercial/Sales process improvement • Applicant is actively working with SFDC in current position or has done so in a recent position. Certification in SFDC administration and/or development a plus. • Applicant has worked in a business analyst role supporting commercial functions • Strong knowledge of Salesforce.com concepts including standard objects structure, workflows, reporting, general design concepts and overall approach of Salesforce.com as a CRM platform • BS in an IT-related discipline such as Computer Science or equivalent experience. • Proven ability to provide business analysis and system development/configuration deliverables related to process improvement • Experience supporting or working with a Commercial organization, preferably in the pharmaceutical, medical device, or any other regulatory controlled industry
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