Senior Manager - UX Design, Customer Experience

6 days ago

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Description

• Manage a team of UX design leads and designers, focused on digital products. • Responsible for driving process improvement for design within the teams. • Build and manage a large UX design team focused on the Customer Experience, working in a SAFe agile development environment for multiple modalities. • Collaborate heavily and influence the customer experience, product management, marketing, regulatory, clinical, legal, and development team to help define world class user experiences. • Balance the development of the team with the development of the user experiences.

Requirements

• 8-10+ years of relevant experience in UX and product design, ideally with a focus on developing and implementing customer centric systems, with multiple touchpoints (product, mobile, web) globally. • 5+ years of experience managing large UX design teams (10+ designers) in an agile environment on either complex software platforms, medical device, or consumer devices. • Experience working effectively with cross-functional teams on high-visibility initiatives. • Experience managing UX vendors and engagement from ideation to execution. • Advanced working knowledge of user experience methods and design thinking process. • Deep expertise in designing for accessibility and localization. • Strong track record of integrating user research into design process. • Experience with managing organizational budgets, including cost of headcount, design tools, T&E, and vendor support. • Required experience in accessibility and localization, GDPR, N-Tier architecture web applications, and building global design systems in Figma. • Proven track record of leading large teams focused on the UX for customer experience and service design.