Customer Care Advisor - Personal Lines

September 16

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One80 Intermediaries

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1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

Description

• Answers all incoming telephone calls promptly/professionally and documents calls in accordance with department protocols. • Identifies and responds to questions or problems presented by insured in a manner that meets or exceeds client service level standards. • Provides accurate information to insured in accordance with company policy or research information, when necessary. • Immediately reports escalated problems, service errors or anomalies to supervisor to effect prompt resolution. • Obtains comparative quotes on personal lines insurance and presents to insured. • Audits insurance applications for accuracy and enters new insured on computerized system. • Audits new business pending files by date, following up with carriers if policy is not received timely.

Requirements

• High school diploma or general education degree (GED). • 2 or more years of experience in customer service and/or sales, preferably in the insurance industry or equivalent combination of education and experience. • Demonstrated proficiency with computers including MS Outlook, Word, Excel. • Property & Casualty (P&C) or Personal Lines license.

Benefits

• Comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings. • 10 days of paid time off and 11 paid holidays for eligible employees.