Customer Service Representative

January 17

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Onelink.to

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1 - 1 employees

☁️ SaaS

📋 Description

• Are you ready to step onto the playing field of a fast-growing US tech startup that's changing the game in the world of sports? • GoodRec is on the hunt for passionate individuals to join our Customer Service and Operations team that is helping redefine the way the world plays sports. • You'll have the unique opportunity to shape the future of sports, one community at a time. • GoodRec started 3 years ago with a small community in Brooklyn, New York. • Since, we have grown into the largest pickup sports app in the United States. • With the GoodRec app, finding a one-off pickup game, league, or tournament near you is fast and easy. • Your responsibilities include: Daily Player Engagement, Enhance Game Experience, Problem Solving, Review Management, Customer Support Excellence, Overall Player Satisfaction.

🎯 Requirements

• Flexible schedule: Comfortable working evenings and weekends on a rotating schedule. • Tech-Savvy: Comfortable with technology and mobile apps, allowing you to support players with confidence. • Adaptability: Ability to thrive in a fast-paced environment and adeptly prioritize tasks to meet our players' expectations. • Problem Solver: Strong problem-solving skills and a proactive approach to providing outstanding customer service. • Interpersonal Skills: A confident, friendly demeanor with exceptional communication skills to build positive player relationships. • Experience/Education: Full-time availability (40 hours/week) 0-3 years in commercial-related roles such as operations, customer service or sales. • Advanced English level: strong verbal and written communication and comprehension skills. • Education: Bachelor’s degree, or similar working levels obtained through relevant job experience.