OneSource Virtual
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
Human Resource Outsourcing • Human Capital Management • Cloud Sourcing • Workday Services • BPaaS
Benefits Account Manager
3 days ago
OneSource Virtual
OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.
Human Resource Outsourcing • Human Capital Management • Cloud Sourcing • Workday Services • BPaaS
📋 Description
• Manage day to day interactions, business reviews and reporting to customers in assigned customer pod. • Must have strong research, follow up and communication skills • Project manage assigned customer projects like Open Enrollment • Assist with other customer pods as needed during peak times • Respond accurately and timely to customer escalations • Collect and analyze data to identify and communicate trends both internally and externally • Partner with Service Delivery Leads to share feedback and customer changes • Form strong partnerships with relationship owners across OSV • Communicate and participate in lessons learned • Partner with Readiness to ensure seamless transition to production
🎯 Requirements
• HS Diploma required • 5-6 years of account management experience in a contact center environment preferred • Must display mastery of contact center reporting tools and analysis • Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc…)
🏖️ Benefits
• Values-based culture • Upward mobility • Professional development opportunities
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🇺🇸 United States – Remote
💵 $130k - $160k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
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