Portfolio Manager - Commercial SBC

3 days ago

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International Luxury Hotel Association

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International Luxury Hotel Association is a global organization that serves the luxury hotel sector by promoting best practices, sustainability, and innovation in hospitality. It provides resources, networking opportunities, and educational programs to elevate the standard of luxury hospitality worldwide, fostering collaboration among industry stakeholders and encouraging a commitment to excellence.

Hospitality association • luxury hotel association

11 - 50 employees

Founded 2012

🤝 B2B

📋 Description

• Provide oversight for the performance of assigned portfolio and quality collection and property surveillance activities for commercial real estate loans • Serve as the point of contact for the borrower and the assigned investor(s) • Facilitate borrower requests and delinquency resolution • Perform daily customer service activities via handling inbound and outbound calls in a call queue • Maintain service levels and achieve monthly call center standard performance metrics • Document all customer interactions in the Company’s system of record • Determine best asset performance strategy and escalate or refer to Special Servicing as needed • Support Portfolio Analyst to monitor all delinquent commercial loans • Perform document research to determine guidelines and requirements related to borrower requests • Prepare monthly reports to monitor the performance of the commercial portfolio • Administer individual portfolio Watchlist reporting to proactively identify property and borrower’s issues • Other duties as assigned

🎯 Requirements

• Four year degree from an accredited University preferred • Minimum of 3 years of mortgage banking experience required • High attention to detail • Strong Oral/Written communication skills • Knowledgeable in Word, Excel, PowerPoint, Outlook, Access, and other information processing programs • Bilingual (English and Spanish) is considered a plus • Self-motivated and works independently • Customer service oriented • Team player • Flexible • Ability to perform complex calculations using calculators and systems is required • Ability to reason and exercise sound judgment • Ability to handle sensitive and confidential information appropriately • Problems can be complex and require a systematic, organized approach to resolve • Outstanding communications skills (including verbal, written and listening skills), with an emphasis on strong customer service, professional relationship building skills, conflict resolution, and having difficult conversations

🏖️ Benefits

• Comprehensive benefits package including medical, dental and vision • Up to 3% match on 401(k) contributions • Generous paid time off • Company-paid life, accident and disability coverage • Programs for mental, physical and financial wellness