Senior IT Support Specialist

March 1

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Openly

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Openly is a next-generation insurance provider focusing on homeowners insurance. They offer premium, comprehensive coverage through a network of independent agents, simplifying the process with technology. Openly aims to provide high-value home insurance with ease and transparency, enhancing the efficiency of their agency partners and improving customer satisfaction. Their approach is built on using technology to streamline quoting, customize policies, and provide excellent customer experiences.

insurance • home insurance • independent agency • Exclusive pricing • insurtech

201 - 500 employees

🏢 Enterprise

📋 Description

• We are seeking a highly motivated and skilled Sr IT Specialist to join our dynamic IT team. • The ideal candidate should possess 5+ years of experience in IT roles, with a strong knack for troubleshooting technical issues and exceptional customer service skills. • The role requires a proactive individual who excels at time management and can work effectively both independently and as part of a team.

🎯 Requirements

• Extensive IT Experience: 5+ years of proven technical experience in IT, with a strong foundation in hardware, software, and network troubleshooting. • MDM & OS Proficiency: Expertise in Mobile Device Management (MDM) for macOS and Windows, coupled with deep knowledge of both operating systems. • Google Workspace & Okta Expertise: Proficient in Google Workspace applications and Okta, demonstrating ability to manage and support core business tools. • Automation & Scripting Skills: Knowledge of automation and scripting, including Python or no-code solutions, for efficient problem-solving and process improvement. • Customer-Focused Problem Solver: Excellent customer service and communication skills, combined with strong problem-solving abilities and experience with ticketing systems. • Location [Remote]: EST or CST with the ability to work EST hours.

🏖️ Benefits

• Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it. • Competitive Salary & Equity • Comprehensive Medical, Dental, and Vision Plan Offerings • Life and disability coverage including voluntary options • Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies. • Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements • 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute. • Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace • Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity. • Be Well Program - Employees receive $50 per month to use towards your overall well-being • Paid Volunteer Service Hours • Referral Program and Reward