Customer Success Manager

August 8

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OpenPhone

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The new kind of business phone.

51 - 200

💰 $40M Series B on 2022-04

Description

• Seeking a dynamic manager to lead customer success team • Role focused on driving customer retention and growth across strategic relationships

Requirements

• 7+ years of professional experience with a minimum of 3 years in leading a team • Proven track record of building and leading successful Customer Success teams • Entrepreneurial spirit in zero-to-one environments • Excel in both strategic planning and hands-on execution • Ability to push boundaries with determination • Lead with data and insights to shape strategic decisions • Passionate and experienced in software sales for SMBs • Ability to formulate and execute clear sales strategy • Results-driven with experience in reporting key performance metrics • Exceptional communication and collaboration skills • Ability to adapt to a fast-paced, dynamic environment • Customer-centric mindset with a focus on enhancing value proposition • Relentless in achieving best outcomes for customers • Embody empathy and humility

Benefits

• Equity • Extensive medical coverage • Monthly lifestyle stipend • Flexible PTO policy