Telehealth Patient Support Specialist

September 4

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Ophelia

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Evidence-based, accessible, and judgment-free approach to opioid use disorder—right in the comfort of your own home.

51 - 200

Description

• As the first point of contact, engage with patients for a best-in-class care experience • Manage inbound communication and triage to appropriate teams • Help schedule visits, maintain patient data, and address concerns

Requirements

• Experience delivering outstanding patient experience or customer support, ideally at a consumer-focused healthcare company • Strong organizational skills and a keen eye for detail: experience maintaining patient records and accuracy in responses • Tech-savvy: comfortable using various computer platforms, with navigating new systems, and efficient in tech-related tasks • A bias for action and getting things done: proactively taking on work without prompting, swiftly implementing solutions, and achieving results efficiently and effectively • An aptitude for resilience and adaptability to change that is frequent in a start-up environment • Flexibility to work some combination of evenings and or weekends and occasional Holidays

Benefits

• Remote work anywhere in the United States • Competitive medical, vision, and health insurance (many plans are fully covered for the employee!) • 20 days of PTO per year • 10 company holidays • $1,000 Work From Home Stipend • 401k Contribution Platform • Additional benefits offered through our benefits provider such as life insurance, short and long term disability, financial wellness, virtual primary care, among others!