Professional Services Consultant - West Coast

7 hours ago

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Optitex

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2D CAD • Pattern Making Software • 3D Virtual Prototyping • Pattern Design Software • Optimize Fabric Usage

51 - 200

💰 Seed Round on 2012-05

Description

• Assist with pre-sales activities including presentations to both small/medium and enterprise customers • Support the organization of company initiatives such as webinars, trade show preparation, marketing rollouts, etc. • Support post-sales activities including but not limited to customer onboarding, technical and consulting support, and overall account and relationship management • Develop strong understanding of client’s business needs and goals • Strategically pursues new opportunities for account growth with existing clients by establishing credibility and aligning Optitex products to customer needs • Ensure that products and services are delivered to the client’s satisfaction on time, within scope, and budget • Assists in preparing presentations, RFI's, and RFP's, etc. • Communicate the progress of customer implementations to internal and external stakeholders • Conduct periodic quality control testing to ensure that the solutions are meeting the quality standards • Actively seeks and tracks customer feedback on implementations and services • Represent the voice of the customer in product, service, and workflow design • Achieve and maintain a comprehensive understanding of the full line of software and services provided • Help customers meet their goals by effectively utilizing our solutions and services to their full potential

Requirements

• Minimum 1 to 2-year work experience in fashion design, with ample knowledge of pattern making and grading • Experience with 2D/3D pattern software (Gerber, Lectra, etc.) • Experience with Adobe Illustrator/Photoshop for fashion and textile design • Knowledge CAD/CAM design software (Nedgraphics, Kaledo, etc.) • Excellent communicator and team player • Ability to prioritize tasks and meet deadlines • Organizational skills • Detail oriented • Fast learner encompassing a wide range of software • Help Desk / Technical Support • Technical problem-solving expertise • Work remotely with possible travel required • English speaking and any additional languages are a plus (such as Spanish)