Senior Customer Success Manager

October 30

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Ordergroove

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customer experience • eCommerce • software-as-a-service • technology • Internet of things

51 - 200

Description

• Join Ordergroove's Customer Success Team as a Senior Customer Success Manager • Build solid client relationships and ensure customer success post-sales • Develop an understanding of customers’ businesses and their success criteria • Educate customers on best practices and advise on strategies to meet business objectives • Conduct comprehensive business reviews and provide data-backed recommendations • Support internal team members and share best practices

Requirements

• 5+ years of customer management/vendor management experience ideally with some experience working in SaaS retail-tech or mar-tech • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization • Outstanding communication, interpersonal, and presentation skills • Experience in web-based business or retail industry experience that includes e-commerce on major platforms such as Shopify, Salesforce, BigCommerce and Magento • Desire to go beyond the basics and bring new ideas and thinking to Ordergroove and our clients • Optimistic, able to face challenging problems with enthusiasm, with a willingness to roll up your sleeves to get the job done • An ability to manage competing priorities in a fast-paced environment • Excellent work ethic, team player, resourceful, and a positive ‘can-do’ outlook • Advanced skills in Google Suite • BS / BA degree required

Benefits

• Competitive compensation (including stock options) • Flexible PTO • Annual personal development budget • Affordable benefits • Remote work culture • Small group events