Senior Customer Support Engineer

4 days ago

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OS-Cubed, Inc.

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.NET development • Microsoft Certified • technical support • dotNetNuke experts • SQL Server experts

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Description

• Ensure the stability, integrity, and efficient operation of customer information systems. • Monitor, maintain, support, and optimize all customer infrastructure systems. • Collaborate with implementation and performance teams for reliable software and systems. • Follow process and scheduled proactive tasks including patching and alert response. • Provide mentorship and guidance to global support teams to increase customer satisfaction. • Design and deploy new development systems on-premises and in public cloud environments. • Provide 24x7 escalation support for customer systems incidents.

Requirements

• 5 years’ work experience in an IT support or system engineering role. • Strong experience in Linux RHEL/OEL/CentOS administration. • Proven experience with systems planning, security principles, and general infrastructure management best practices. • Strong experience with VMware or other virtualization experience. • Excellent English Communication. • Experience with Kubernetes or other application development orchestration and containerization tools. • Experience with automation tools like Ansible and Terraform. • Experience with public cloud Virtual machine, networking, storage and container solutions and support. • Network topology and infrastructure expertise. • Strong understanding of Virtual Private Networking and other remote access tools. • Working knowledge of server and workstation infrastructure. • Strong understanding of high availability protocols and architecture. • Working knowledge of storage area network and network attached storage systems. • Working knowledge of Unix compliant command line interfaces. • Ability to understand and diagnose customer-server architecture. • Proficient with other open-source operating systems and applications.