Account Manager

September 15

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OS-Cubed, Inc.

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.NET development • Microsoft Certified • technical support • dotNetNuke experts • SQL Server experts

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Description

• Client Relationship Management: Serve as the main point of contact for key customers, building and maintaining strong, long-term relationships. • Understand clients’ business needs, challenges, and objectives to offer tailored solutions that add value. • Regularly meet with clients to discuss their account status, address concerns, and identify opportunities for growth. • Account Strategy and Planning: Develop and implement account management strategies to meet client needs and company objectives. • Create detailed account plans, setting short-term and long-term goals for client satisfaction and business growth. • Identify upselling and cross-selling opportunities to increase revenue and strengthen client partnerships. • Customer Service Excellence: Ensure a high level of customer satisfaction by addressing client inquiries, resolving issues promptly, and facilitating effective communication between the client and internal teams. • Coordinate with the operations, legal, and compliance teams to ensure smooth and accurate title processing for key clients. • Monitor the performance of client accounts, ensuring that services are delivered on time and to the highest quality standards. • Contract Management and Negotiation: Manage the negotiation and renewal of contracts with large customers, ensuring mutually beneficial terms. • Work closely with the legal department to ensure all agreements comply with company policies and industry regulations. • Review and analyze contract performance, identifying areas for improvement and implementing changes as needed. • Reporting and Analysis: Prepare and present regular reports on account performance, including sales metrics, customer satisfaction, and revenue growth. • Analyze customer data and feedback to identify trends, risks, and opportunities. • Provide insights and recommendations to senior management to inform business decisions and strategic planning. • Collaboration and Cross-Functional Support: Collaborate with sales, marketing, and product development teams to align efforts and deliver a cohesive customer experience. • Act as a liaison between clients and internal teams to ensure that client expectations are met and exceeded. • Provide training and support to internal teams on client-specific needs and account management best practices. • Client Onboarding and Education: Lead the onboarding process for new large customers, ensuring a smooth transition and understanding of services offered. • Conduct training sessions and provide resources to help clients maximize the value of our services. • Regularly update clients on industry trends, regulatory changes, and company updates that may impact their business.

Requirements