Enterprise Customer Success Manager

February 1

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Overjet

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51 - 200

💰 $42.5M Series B on 2021-12

Description

• Managing enterprise Accounts and primarily working with dental offices leadership or central office leadership • Execute the customer success strategy, focusing on high touch points and relationship building with dental offices • Achieve individual metrics and KPIs designed to utilize a data based approach within the Customer Success Team • Assist in improving processes around account setup, implementation, training, and ongoing account review and modification to minimize churn and support account expansion • Plan account expansion initiatives and targeted campaigns for accounts with lower usage • Conduct frequent reviews (in-person and via phone) with accounts and team to determine customer satisfaction and utilization levels • Employ the total office concept, ensuring every member of the dental office staff is engaged • Upsell new modules and software additions to existing customers

Requirements

• 5+ years of experience in customer success in SAAS or similar product • Previous Experience with renewals • Excellent communication and interpersonal skills • Bachelor’s degree or extensive experience • Experience in Management Consulting • Excitement to learn about artificial intelligence, insurance, dentistry, and technology • Strong work ethic and hustle to achieve results in a high-growth startup environment • Experience in insurance, dental/healthcare, startups, or B2B software is a plus but not required

Benefits

• Competitive Compensation and Equity • Fully Remote Working Policy for US Based Employees • 401k plans with a matching program • Medical, Dental and Vision coverage: 99% employee premium covered, 75% dependent premium covered • Life and AD+D Insurance • 8 weeks Paid Parental Leave • Optional HSA with Employer contribution • Flexible PTO and Paid Holidays • Annual Learning and Development Stipend • Work from Home Stipend