Campaign Performance Manager

October 29

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Owens & Minor

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Healthcare Distribution and Logistics • Healthcare • Healthcare Technology • Supply Chain

10,000+ employees

Founded 1882

⚕️ Healthcare Insurance

💰 Post-IPO Debt on 2022-03

Description

• Oversee management of campaign-related data, ensuring that patient response data is properly stored and accessible for future use cases. • Supervise completion of action items originating from campaign responses, including updates to patient attributes in relevant systems and generation of order intakes when applicable. • Monitor day-to-day performance of campaigns to identify failures and track ongoing progress. • Proactively track end-to-end campaign execution, monitoring expected versus actual outreach to identify issues in practical or technical process design. • As necessary, collaborate with relevant teams to promptly reconcile issues in campaign design. • Size financial and patient experience impact of campaigns in the long term. • Build and maintain data processing tools to monitor outreach status and key metrics (e.g., response rate, opt-out rate, etc.); report key statistics from daily operations to assess performance. • Define and analyze the impact of campaigns, including isolated impacts on revenue per order, order frequency, and population size, to measure the overall effectiveness of outreach efforts. • Create cost/benefit analysis, as appropriate, to ensure efforts net an effective return and represent the best opportunities/priorities. • Summarize and report campaign results to leadership, including calculated impacts versus actuals, providing detailed insights on campaign performance and areas for improvement.

Requirements

• Combination of education and/or experience equating to a four-year college degree. • 3-5 years creating and implementing successful outreach/retention/engagement that have led to revenue growth. • Experience within a call center environment. • Channel strategy and/or customer program / engagement experience. • Previous management, supervisory, or lead experience. • Strong collaboration and verbal/written communication skills. • Strong creative, analysis, and planning skills. • Strong customer service orientation and personally models the way. • Self-starter who deals well with ambiguity. • Ability to analyze data from team tools and leverage findings to implement process/tool changes as needed. • Rigorous attention to detail.

Benefits

• Medical, dental, and vision insurance, available on first working day • 401(k), eligibility after 30 days of employment • Employee stock purchase plan • Tuition reimbursement • Development opportunities to grow your career with a global company