Ozmo is an omnichannel tech support platform that simplifies complex technical support processes. The company offers solutions such as conversational support, remote video support, and self-service tools, designed to empower customer service agents and enhance customer satisfaction across digital channels. Ozmo caters to a variety of sectors including wireless, hardware, home internet, and connected home services. By transforming customer service with digital support advancements, Ozmo provides scalable resources ensuring seamless service adoption, onboarding, and improved contact center operations.
Tech support β’ Customer support β’ Enterprise software
January 7
πΊπΈ United States β Remote
π΅ $70k - $90k / year
β° Full Time
π’ Junior
π‘ Mid-level
π§βπΌ Account Executive
π«π¨βπ No degree required
Ozmo is an omnichannel tech support platform that simplifies complex technical support processes. The company offers solutions such as conversational support, remote video support, and self-service tools, designed to empower customer service agents and enhance customer satisfaction across digital channels. Ozmo caters to a variety of sectors including wireless, hardware, home internet, and connected home services. By transforming customer service with digital support advancements, Ozmo provides scalable resources ensuring seamless service adoption, onboarding, and improved contact center operations.
Tech support β’ Customer support β’ Enterprise software
β’ Develop and implement sales plans to meet or exceed assigned sales and billed revenue objectives. β’ Generate new sales opportunities through various prospecting and account penetration strategies. β’ Establish relationships with potential customers to sell Ozmo's SaaS products and services. β’ Penetrate target accounts in key North American sectors. β’ Successfully navigate complex corporate customer organizations and cross-functional business units. β’ Develop and maintain trusted, long-term business relationships with decision makers and key influencers. β’ Customize and deliver live sales presentations and proposals to prospects. β’ Participate and provide leadership in customer requested meetings and calls. β’ Act as a strong customer advocate with internal Ozmo stakeholder groups. β’ Collaborate with internal stakeholders to identify areas of improvement for Ozmo's offering.
β’ Minimum of 2 years of technical, enterprise sales experience. β’ Ability to quickly learn new topics, technologies, and processes with confidence. β’ Strong understanding of todayβs technology landscape, including AI, ML, 5G, VoIP, and UC. β’ Ability to thrive in a dynamic, non-traditional work environment. β’ Demonstrated ability to manage travel effectively, ensuring responsibilities are maintained while traveling. β’ Experience as a business development professional selling enterprise SaaS solutions is a plus. β’ Strong business and financial acumen with a solutions-oriented approach to addressing customer needs. β’ Excellent interpersonal, communication, and presentation skills. β’ Proficient working knowledge of the telecommunications industry. β’ Ability to succeed in unsupervised environments and manage multiple relationships simultaneously.
β’ Medical, vision, dental and life insurance along with short and long-term disability. β’ Paid time off (PTO) that grows the longer you're with Ozmo as well as paid holidays. β’ 401k to save for retirement with employer matching. β’ Paid maternity and bonding leave for new parents. β’ Paid pawternity leave when you bring a new pet into your life. β’ One-month sabbatical after you have been with Ozmo for seven years. β’ Flexible, hybrid work options available to support your best work.
Apply NowJanuary 7
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