Inside Sales Manager

March 6

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PadSplit

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PadSplit is a platform that focuses on affordable co-living solutions, allowing individuals to rent private rooms in shared homes across various cities in the United States. By offering flexible stays with trusted identity and screening measures, it aims to create a safe and homey environment for its members. PadSplit markets itself as a more affordable option compared to other room rental services and helps members save money and build credit. The company also provides an opportunity for property owners to earn and make a positive impact in their communities by hosting rooms. PadSplit is recognized for its innovative technology and affordable housing solutions.

Affordable Housing • Real Estate • Property Mangement • Co-Living

51 - 200 employees

Founded 2017

🏠 Real Estate

👥 B2C

🏪 Marketplace

💰 $20.5M Series B on 2021-11

📋 Description

• The Role We Need: PadSplit is expanding its Member Acquisition team to ensure we deliver exceptional support and engagement to prospective members, who are looking for affordable housing. We need a dedicated leader to optimize daily operations, enhance team performance, and streamline the member acquisition process, all while driving cost efficiencies and maintaining high-quality interactions. This role is critical to scaling our efforts and achieving our mission of making housing more accessible and affordable. • The Person We Are Looking For: The ideal candidate is an experienced and results-oriented leader with a passion for driving team performance and creating exceptional member experiences. This role requires someone to have a proven track record of managing offshore teams, analyzing performance metrics, and coaching agents to success. The right person has strong analytical and collaboration skills and is committed to using data-driven strategies to improve processes, enhance member engagement, and help PadSplit grow.

🎯 Requirements

• Leadership Experience: Proven track record of managing and motivating offshore teams to achieve performance goals. • Performance Management Expertise: Demonstrated ability to develop, manage, and monitor KPIs and SLAs to ensure team success. • Quality Assurance Skills: Experience conducting QA reviews, with a focus on identifying areas for improvement and coaching agents effectively. • Analytical Ability: Strong data analysis skills to track trends, identify issues, and drive data-informed decisions. • Operational Efficiency: Ability to identify inefficiencies and implement process improvements to streamline operations. • Collaboration Skills: Adept at working cross-functionally with teams like Product, Marketing, and Customer Experience to align strategies and goals. • Communication Skills: Excellent verbal and written communication skills to guide the team, address escalations, and liaise with stakeholders. • Customer-Centric Approach: A commitment to providing superior service and delivering a positive member experience. • Technical Proficiency: Experience with CRM and customer service tools like Zendesk and HubSpot (preferred). • Adaptability: Flexibility to thrive in a remote, dynamic environment and adjust strategies as needed to meet business goals.

🏖️ Benefits

• Fully remote position - we swear! • Competitive compensation package including an equity incentive plan • National medical, dental, and vision healthcare plans • Company provided life insurance policy • Optional accidental insurances, FSA, and DCFSA benefits • Unlimited paid-time (PTO) policy with eleven (11) company-observed holidays • 401(k) plan • Twelve (12) weeks of paid time off for both birth and non-birth parents • The opportunity to do what you love at a company that is at the forefront of solving the affordable housing crisis