Professional Services Project Manager

October 8

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data.world

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data collaboration • data science • analytics • enterprise • teamwork

51 - 200

Description

• The data.world team is seeking an experienced Professional Services Project Manager to join us as we engage our customers in implementing our industry-changing platform that’s modernizing the way organizations use data. • As a member of our Customer Experience (CX) team, you'll collaborate directly with our clients to execute onboarding projects using our established train-the-trainer approach, guaranteeing the successful integration of the data.world platform. • We seek a driven team member who is passionate about helping clients identify and implement the use cases that will have the greatest positive impact on their business. • Lead Customer Onboarding: Manage onboarding projects in collaboration with customers and internal CX partners. Define project goals, document detailed scopes, and customize plans to ensure successful customer engagement (typically 12-18 weeks). • Customer Engagement: Schedule and facilitate customer meetings, providing clear agendas and meeting notes. • Project Oversight: Prepare and present project status reports to align with customer project stakeholders, addressing progress, risks, issues, and achievements. • Risk Management: Identify, document, and escalate project risks internally to ensure customer satisfaction and project success. • Cross-Functional Collaboration: Collaborate closely with cross-functional teams to ensure excellence in customer experience, smooth transitions between lifecycle stages, and long-term customer success. • Occasional travel within the US, up to 25%, as required.

Requirements

• Associate’s degree in a technical field or relevant work experience • 2-3+ years of customer-facing project management experience in professional services/software implementation • Ability to adapt templated project plans to suit unique customer engagements and evolving needs • Proven ability to prioritize multiple projects across various customers while meeting deadlines • High emotional intelligence for effective collaboration with diverse customers and teams • Strong written, verbal, presentation, and visual communication skills • Demonstrated curiosity, willingness to learn, and a proactive approach • Proficiency in Project Management software (PSA and/or PPM systems). • Familiarity with data governance and data catalogs as a practice • Pursuing a recognized Project Management certification (e.g., CAPM, PMP, PRINCE2, Agile) • An understanding Familiarity with data governance and data catalogs as a practice of how they are leveraged as enterprise data solutions are managed and secured at scale • Proficiency with Mac, Google Docs, Atlassian Products, and Slack as your daily work platform

Benefits

• Competitive compensation with a generous bonus program • Fully paid health, vision, and dental insurance premiums for your entire family • Company-paid life insurance, short and long-term disability insurance, and legal coverage • Remote-forward, super flexible, casual, and enjoyable environment with open PTO • Charitable donation matching and community philanthropy opportunities • Wellness programs catered to individual needs • Quarterly headquarters events - all employees welcome • An awesome group of smart and determined coworkers, including a tight-knit team of startup veterans with integrity, passion, and a sense of humor • Your own Sparkletar owl character - have you seen them yet?