Customer Service Representative

March 18

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+4 more states

🌵 Arizona – Remote ⛰️ Colorado – Remote 🌾 Nebraska – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote ⛷️ Utah – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

Apply Now

Receive Emails with Similar Jobs

Palco, Inc.

WebsiteLinkedInAll Job Openings

Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices. Today, we are the industry leader because we empower individuals to take control of their own care, and we do so with transparency and integrity.

51 - 200 employees

📋 Description

• A Customer Service Representative I is a primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. • The CSR is knowledgeable of specific rules and qualifications of the programs Palco supports. • Using their knowledge of products or services as well as great customer service skills, the CSR promptly and accurately address issues, provides support and information to ensure customer satisfaction. • The CSR also maintains very good knowledge of company systems and sensitive information/PHI handling procedures. • Responsible for handling 40+ inbound and outbound calls, with the ability to determine needs and provide one call resolution. • This position requires the ability to work Monday – Friday from 7:00 am – 6:30 pm CST. • The CSR reports to the CS Supervisor.

🎯 Requirements

• Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. • Can include a combination of high school graduate or equivalent and: One year of experience performing customer support activities, preferably in a call center. • Working knowledge of contact with the public and telephone; modern office procedures and methods. • Good verbal and written communication skills. • Ability to electronically document records to a web-based chart. • Intermediate skills with Microsoft Office, email and internet. • Good problem-solving and listening skills. • Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. • Skill in the operation of a variety of office equipment, including computer and networks. • CRM experience and/or Medicaid experience a plus. • Bilingual skills in Spanish/English or English/Russian a plus.

🏖️ Benefits

• Generous Paid time off. • Quarterly/Annual bonus potential. • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. • Paid Training: Earn while you learn, and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.