Senior Implementation Engineer - Technical Account Manager

4 days ago

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Panaseer

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Cyber Security • Risk Metrics • Financial Services • Banking • Enterprise Security

51 - 200

💰 $26.5M Series B on 2021-05

Description

• Who we are: Panaseer is changing the face of enterprise security. • Our CCM platform pioneered a new market category in the security sector. • Panaseer enables organizations to protect against cyber-attacks effectively. • We prioritize empowering teams to be authentically themselves and work collaboratively. • Role and Responsibilities: Own Panaseer's technical delivery to deliver customer value. • Lead customer engagements from a technical perspective as a product expert. • Maintain repeatable practices for efficient customer value. • Coach Implementation Engineers and champion technical excellence and best practices. • Be the voice of customers across the company, balancing needs with expectations. • Challenge status quo for process improvements.

Requirements

• Working with technologies such as SQL, Hadoop, Snowflake, AWS, Git, NiFi and Unix / Linux environments • Building engaging partnerships with customers at all development stages; implementation, onboarding and adoption • Problem solving to identify root causes and lead on fixes to technical issues • Rolling out improvements to drive more optimal delivery • 6+ years of experience in customer delivery, technical delivery or software development • Strong SQL and data analysis experience • Ability to lead, own and prioritize tasks effectively • Strong customer facing and relationship building/collaboration skills • Ability to lead a team of customer facing technical engineers, providing coaching and mentoring to grow your team members professionally

Benefits

• An annual leave allowance of 25 days per year • Competitive salaries including equity options • 401k • Private Health insurance for you and your family • We are currently offering a productivity allowance to support remote working ($100 per month tax free) • Access to benefits market and employee discounts • In-house online wellbeing coaching support