Manager - Enterprise Customer Success

5 days ago

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PAR Technology

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EPOS • BOH • FOH • Till Systems • Restaurant Technology

1001 - 5000 employees

Founded 1982

🏢 Enterprise

☁️ SaaS

Description

• Lead a team of high-performing Enterprise CSMs managing Punchh’s largest enterprise customers. • Drive team success through scalable account management and strategic customer guidance. • Establish a high-performing team culture prioritizing customer success and continuous improvement. • Guide CSMs in building executive-level relationships with enterprise customers. • Advocate for customers by sharing insights with Product and Marketing teams to influence strategy.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Consulting within a SaaS environment, with at least 5+ years managing teams that support enterprise customers. • Strong experience in the restaurant, retail, or loyalty technology space is highly preferred. • Proven track record of driving team success in renewals, upsells, and cross-sells, with a focus on strategic account growth. • Excellent technical acumen with the ability to understand complex platform functionality and guide teams through technical challenges. • Thought leadership in loyalty strategy, with the ability to translate industry trends into actionable insights for customers and teams. • Strong interpersonal and communication skills to build trust and foster collaboration across teams and with customers. • Proficiency in Salesforce, Gainsight, or other CRM and customer success platforms. • A growth mindset with a passion for coaching, inspiring, and scaling high-performing teams. • Experience in mar-tech, restaurant tech, CRM, or ecommerce SaaS industry specifically, or digital marketing agency managing commercial brand client accounts. • Experience in marketing or Customer Success for a large enterprise brand in restaurants or retail.

Benefits

• Unlimited PTO (Exempt Employees) • 3+ weeks/ year of Vacation/ PTO (Non-exempt Employees) • Healthcare Benefits • Fitness/ Wellness Reimbursement ($300/year) • Internet Stipend (Remote employees) • Employee Stock Purchase Program • 401k Match