Customer Success Architect

6 days ago

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Pulumi Corporation

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Serverless • JavaScript • TypeScript • Cloud Engineering • Infrastructure As Code

51 - 200 employees

Founded 2017

☁️ SaaS

Description

• We are looking for a passionate Customer Success Architect to bring Pulumi’s cloud programming model to the world. • As an early member of our Customer Success team, you will assume immediate responsibilities in Enterprise engagements, embedding with the world’s most advanced cloud engineering teams. • You’ll work with our largest customers and drive business outcomes that tie together customer value realization and revenue growth for Pulumi. • Expect to be challenged, learn, teach, and collaborate with a world-class team of great people.

Requirements

• 8+ years of experience in complex enterprise software solution engineering or highly relatable functions involving scoping, prioritizing, and managing cloud architecture and engineering deliverables. • 5+ years in a customer-facing role, including experience organizing and managing customer engagements, expectations, outcomes, and emotions both proactively and reactively. • Deep familiarity with core web infrastructure, application modernization, and software development best practices, Open Source technologies, public and private cloud platforms. • Proficiency in using at least one Infrastructure-as-Code tool (eg. Pulumi, Terraform, AWS CDK), and should be comfortable authoring readable maintainable code in one or more of the following: Python, TypeScript, Go, Java, C#, .Net, F# • Relentless focus on customer success and meeting the needs of present and future customers. • Drive to creatively influence revenue and pride in the growth of the business channels. • Experience building positive professional relationships with developers and executives. • Impeccable written, verbal and in-person communication skills. • Professionalism, attention to detail, and strong follow-up. • Comfort working with ambiguity, charting a course, and driving to execute.

Benefits

• Health (US Only) - We offer competitive medical, dental, vision, and supplemental insurance. It is free for our direct employees to be on our insurance. • Time Off - Unlimited personal time off (PTO). We ask that employees take at least 3 weeks off during the year in addition to the 13 US holidays we recognize. • 401K (US Only) - With employer match • Parental Leave - 20 weeks paid parental leave for the birthing parent or primary caregiver, and 16 for non-birthing parent or secondary caregiver. • Remote-First - We are a 100% remote-first company with employees in nearly 20 states, and growing internationally; we encourage asynchronous communication and autonomy. We also provide an annual work from anywhere fund to help cover the employee costs of working remotely. • Professional Development & Growth - We encourage a lifelong learning mindset and every employee is given an annual professional development budget. • Equity - As a small but growing startup, we all act like owners and you will earn equity in the company. • Additional Funds - We offer employees a monthly wellness fund to be spent on anything physical and/or mental wellbeing related. We also provide a quarterly happiness fund to be used toward anything that makes our employees happy!