Account Executive
Yesterday
Description
• Position Type: Full-Time, Remote • Working Hours: EST • About the Role: Pavago is seeking a highly organized and customer-focused Account Executive to join our client’s team. • Key Responsibilities: • Customer Relationship Management: Serve as the main point of contact for customers... • Onboarding & Training: Facilitate customer onboarding... • Account Ownership: Take full ownership of assigned customer accounts... • Regular Check-ins: Conduct monthly or quarterly check-ins with clients... • Internal Advocacy: Be the customer’s voice within the company... • Reporting & Documentation: Maintain accurate and up-to-date records... • What Makes You a Perfect Fit? • Passionate: You are passionate about helping customers succeed... • Detail Oriented: You excel in a detail-oriented role... • Result Driven: You can balance both empathetic customer support... • Strong Communicator: You are a strong communicator... • What Does a Typical Day Look Like? • Your day will involve managing customer accounts... • Interview Process: • Initial Phone Call: Discuss your customer success experience... • Video Interview: A deeper dive into your customer management approach... • Final Interview: Meet with our client to ensure mutual fit... • Background Check: Verify references and prior work experience... • Ready to Apply? If you are passionate about customer success and want to make a real impact on client satisfaction, we want to hear from you!
Requirements
• Experience: 3-4 years in customer success, account management, or a similar customer-facing role. • Technical Proficiency: Proficient with CRM tools and internal software systems. • Communication Skills: Excellent verbal and written communication skills, with a focus on customer interaction. • Empathy & Attention to Detail: Strong ability to understand customer needs and provide tailored solutions. • Problem-Solving: Proactive in identifying and resolving customer challenges to maintain high satisfaction.
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