Account Manager

March 28

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pawaPay

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pawaPay is a leading payment integration service that simplifies mobile money transactions across Africa. By providing a single API and dashboard, pawaPay enables businesses to easily connect with various mobile money operators throughout the continent. With a focus on reducing chargeback risks and facilitating fast settlements, pawaPay has become a trusted partner for merchants looking to enhance their payment processes in 19 African countries.

Mobile Money • Payments

51 - 200 employees

Founded 2020

🔌 API

🛍️ eCommerce

💳 Fintech

💰 $9M Seed Round on 2021-08

📋 Description

• As an Account Manager at pawaPay, you will play a key role in fostering long-term, trusting relationships with clients, connecting with key stakeholders, and identifying growth opportunities within existing accounts. • You will collaborate with cross-functional teams (sales, product, compliance, treasury etc)) to ensure client satisfaction and drive strategic growth. • Your main duties will include: • Acting as the primary point of contact for a portfolio of clients, ensuring smooth communication and satisfaction with pawaPay services. • Developing and executing tailored business plans to optimise transaction volume and identify expansion opportunities. • Driving adoption of relevant products and services, such as FX swaps and market expansion solutions. • Providing performance insights, including transaction volume trends and revenue performance analysis, through detailed quarterly reports. • Conducting regular business reviews with clients to assess performance, track progress, and uncover new growth opportunities. • Monitoring key metrics such as client retention, revenue growth, and Net Promoter Scores (NPS) to measure client satisfaction and identify areas for improvement. • Acting as a liaison between clients and internal teams to resolve operational challenges and deliver a seamless customer experience. • Identifying trends and opportunities for further growth, collaborating with sales and marketing teams to drive new business. • Provide exceptional customer service, including timely responses to inquiries and requests. • Keep up-to-date with industry trends, market conditions, and competitive landscape.

🎯 Requirements

• 3+ years of proven work experience in account management or sales, preferably in the fintech or payments industry • Ability to communicate, present and influence key stakeholders at all levels of the organisation, including executive and C-level • Experience delivering client-focused solutions to customer needs • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail • Excellent listening, negotiation and presentation abilities • Strong verbal and written communication skills • Ability to work independently and as part of a team • Self-starter with a proactive and results-oriented approach • Knowledge of the African mobile money payments landscape is considered an advantage.