HR SOP Writer

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PCG Consulting Group International

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Project Management • Information Technology • Healthcare Technology • Population Health Management • Contact Center

201 - 500 employees

Founded 2004

⚕️ Healthcare Insurance

Description

• PCG Consulting Group is a leading minority-owned consulting firm based in Chicago, IL. • Our company specializes in providing innovative solutions to clients across various industries, with a focus on driving business growth and enhancing customer experiences. • The HR SOP Writer will be responsible for developing and refining standard operating procedures (SOPs) for HR processes to promote consistency, compliance, and operational efficiency. • This role involves working collaboratively with stakeholders to gather insights, document workflows, and ensure alignment with organizational policies and regulatory requirements. • The HR SOP Writer will play a key role in standardizing HR practices and supporting continuous improvement initiatives. • Identify priority HR process areas for SOP development based on organizational needs and compliance requirements. • Create clear, concise, and user-friendly SOPs for HR processes, ensuring consistency and adherence to organizational policies. • Review and refine pre-existing SOPs to align with current best practices and regulatory standards. • Facilitate working sessions with HR team members, subject matter experts (SMEs), and other stakeholders to gather detailed information about HR processes. • Act as a liaison between HR leadership and operational teams to ensure alignment and completeness of SOP content. • Incorporate stakeholder feedback into SOP drafts and ensure final approvals from relevant parties. • Conduct thorough reviews of documentation to ensure accuracy, clarity, and compliance with regulatory and organizational standards. • Maintain version control and documentation integrity for all SOPs. • Develop and maintain templates and style guides to standardize SOP formats across the organization. • Identify opportunities to improve HR processes and recommend updates based on documentation reviews. • Work with Learning and Development teams to create training materials or job aids based on finalized SOPs. • Provide guidance and support to HR staff on how to effectively use SOPs in day-to-day operations.

Requirements

• Proven experience in technical writing, process documentation, or similar roles, preferably within an HR or compliance environment. • Strong understanding of HR processes, policies, and best practices. • Exceptional writing and editing skills, with the ability to create clear and concise documentation for diverse audiences. • Strong facilitation and collaboration skills, with experience engaging stakeholders to gather and validate process information. • Proficiency in documentation tools and templates, such as Microsoft Office, Adobe Acrobat, or other process documentation software. • High attention to detail and organizational skills, with the ability to manage multiple priorities and meet deadlines. • Familiarity with regulatory and compliance requirements related to HR functions is a plus. • Bachelor’s degree in Human Resources, Business Administration, Technical Writing, or a related field (or equivalent work experience).