Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
Client Success Manager
March 4
Peak Support
Peak Support is a boutique Business Process Outsourcing (BPO) company, providing scalable solutions for customer service, technical support, sales, marketing, and back-office operations. With a presence in the Philippines, United States, Colombia, and Eastern Europe, they support fast-growing and innovative brands across multiple industries such as eCommerce, financial services, gaming, healthcare, and technology. Peak Support is dedicated to delivering exceptional quality and personalized attention by maintaining a highly skilled workforce and fostering a strong company culture. Their mission is to empower teams to innovate and exceed client expectations while ensuring data security and operational efficiency.
Customer Management (email • chat • phone) • Outbound Calling • Business Process Outsourcing
📋 Description
• Oversee a strategic portfolio of high-value client accounts, ensuring exceptional service. • Drive process improvements and maximize financial outcomes. • Build and manage client relationships and engage teams. • Strengthen relationships with key client stakeholders and foster a culture of excellence.
🎯 Requirements
• Minimum of 2-3 years of experience leading customer service operations teams as a Team Lead, Supervisor, or Operations Manager. • Proven track record of successfully managing client accounts, building great relationships with clients and delivering exceptional operational performance. • Ability to identify new and creative solutions to operational challenges, even solutions that haven’t been implemented before, all with the objective of “Aiming for WOW!” • Exceptional verbal, written, and presentation skills. • High adaptability and ability to respond effectively to changing business needs. • Strong problem-solving skills with an emphasis on proactively identifying opportunities to improve performance. • Bachelor’s degree in Business, Finance, Management, or a related field preferred.
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