Client Success Manager - Product Manager Experience

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Description

• Role: Client Success Manager • Work Setup: Full-Time | Remote • Hours per week: 40 hours per week (Full-time position) • Salary: up to $1500 USD per month (depending upon skills and experience) • Expected Work Schedule: Monday to Friday, 8:00 AM - 4:00 PM (EST) • Time zone needed: EST • Holiday Adherence (UAE/UK/US/PH): US Holidays • PTO Entitlement: 10 days of PTO annually, in addition to standard public holidays and sick leave. • About Pearl: Pearl connects top talent from around the world with US and EU-based startups that are dedicated to finding sharp and hungry talent to grow with long-term. We provide candidates who pass our vetting process with exclusive upskilling opportunities that enable them to get promoted faster in their new roles. We only work with employers who are looking to make full-time hires they can continuously mentor and promote. • Why Work with Us? We’re building a different recruiting company with exceptional founders from the US and EU who care about the long-term success of their team members. • About the Company: On a mission to empower product leaders and marketers to create products customers value. • About the role: Proactive, customer-focused Customer Success Manager to ensure clients achieve maximum value from our low/no-code platform (Beamer/Userflow). • Key Responsibilities: Lead onboarding, build relationships, conduct training, support customers, identify opportunities, gather feedback, and drive renewals.

Requirements

• Experience: 3+ years in Customer Success, Account Management, or similar roles, ideally in tech or SaaS, with a background in startups or product-led growth (PLG) environments. • Communication: Strong verbal and written communication skills with the ability to convey complex ideas clearly and effectively. • Problem-solving: Proactive problem-solver with sharp analytical skills and a customer-centric mindset. • Technical Aptitude: Comfortable with tech platforms (e.g., PandaDoc, Zapier) and able to quickly learn and explain software features and integrations. • Organization: Highly organized, with the ability to manage multiple clients and tasks efficiently. • Startup Experience: Experience working in fast-paced, growth-oriented startup settings. • Coachable: Open to feedback with a continuous learning mindset. • Integrity: Strong ethical standards and a commitment to honesty in all interactions.

Benefits

• Competitive Salary: Up to $1,500 per month, based on experience and skills • Remote Work: Fully remote—work from anywhere • Generous PTO: Ample paid time off to rest and recharge • Health Coverage: HMO coverage after 3 months for full-time employees • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance