Customer Success Manager

October 21

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SensorFlow

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💰 Series A on 2020-03

Description

• Join SensorFlow to enhance customer satisfaction and retention as a Customer Success Manager. • Develop strong customer relationships and address areas of dissatisfaction. • Collaborate with teams to ensure timely deliverables and improve customer experiences. • Analyze client feedback and NPS scores for continuous improvement. • Manage on-boarding and increase customer adoption and satisfaction. • Communicate effectively across various levels to meet customer needs.

Requirements

• Communications or Marketing Degree or Bachelor degree with previous experience. • 3-5 years of experience in communications, marketing, sales, account management, or customer success. • Should be Data Driven and able to analze raw data. • Highly organized and able to multi-task. • Self-driven and proactive nature. • Problem Solver. • Demonstrate leadership qualities. • High computer literacy and ability to learn new software. • Knowledge of customer success processes. • Experience in document creation. • Patient and active listener. • Passion for service. • Strong verbal and written communication, strategic planning, and project management skills. • Analytical and process-oriented mindset. • Comfortable working across multiple departments in a deadline-driven environment. • Active team player, self-starter, and multitasker who can quickly adjust priorities.