Customer Success Representative

December 6

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2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruitment

Description

• Work Arrangement: 9 to 5 EST. • Job Type: Full-time, Independent Contractor. • Salary Range: Up to $1,300 per month. • Work Schedule: 40 hours per week. • Locations: Remote, open to candidates in Philippines. • About Pearl Talent: Works with top 1% of candidates and connects them with best startups. • About the Company: Revolutionizing construction with a cutting-edge SaaS solution for contractors. • Role Overview: Looking for a proactive, empathetic Customer Success Manager to ensure user satisfaction and troubleshoot issues.

Requirements

• Must Have: • Excellent written and spoken English communication skills. • Experience using Slack and Intercom (highly valuable). • Technical troubleshooting skills with the ability to learn and adapt quickly to new systems. • Confidence and professionalism when conducting video calls with users. • Strong multitasking abilities, able to manage multiple conversations and tasks simultaneously. • A curious mindset with a drive to continually learn and improve. • Nice to Have: • Prior experience in customer success or a similar customer-facing role. • Familiarity with SaaS products and basic technical workflows.

Benefits

• Competitive Salary: Up to $1,500 per month. • Direct Mentorship: Grow through guidance from international industry experts. • Learning & Development: Ongoing access to resources for professional growth. • Global Networking: Work and connect with professionals around the world. • Work-Life Balance: Flexible hours that support a healthy work-life balance.