Catena
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
Customer Support Specialist
5 days ago
Catena
Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.
📋 Description
• Work Arrangement: Fully remote • Job Type: Full-time • Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM PST • Time Zone: Pacific Standard Time (PST) • Holiday Orientation: Observes U.S. holidays • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. • Why Work with Us?: We mean what we say that we’re building a different recruiting company here. • About the Company: The company is a forward-thinking organization dedicated to transforming workplace compliance and safety through advanced AI-driven solutions. • Role Overview: We are hiring a Tier 1 Customer Support Specialist to help customers with technical issues, especially with API integrations. • Tasks and Responsibilities: Help customers through email, chat, and video calls. • Solve technical issues, especially with APIs. • Respond to customer questions quickly (goal: under one minute). • Work with Product, Engineering, and Sales teams to fix problems and improve the platform. • Keep customer support guides and documents updated. • Build trust with customers and make sure they feel supported. • Share customer feedback to help improve the product.
🎯 Requirements
• 3–5 years of customer support experience (ideally in SaaS or tech). • Strong English communication skills (written and spoken). • Experience fixing issues with APIs. • Familiarity with support tools like Intercom. • Ability to work independently in a fast-paced environment. • Good problem-solving skills and interest in technology. • Steady work history — ideally two years in each job. • Experience working at a startup or a similar fast-moving company. • Basic coding knowledge (e.g., reading JSON). • Experience with AI or compliance solutions. • Experience working with technical systems or APIs. • Previous work with healthcare clients. • Comfortable working in a small, growing team. • Entrepreneurial mindset — starting or running a business is a plus.
🏖️ Benefits
• Remote Work: Fully remote—work from anywhere • Generous PTO: Ample paid time off to rest and recharge • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance
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