Patient Care Coordinator

March 25

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Catena

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Catena, now known as Pearl Talent, is a company that specializes in helping organizations hire top remote talent from overseas, primarily focusing on candidates from the Philippines and Latin America. They offer a rigorous vetting process to ensure they provide highly capable candidates equipped with modern software skills and fluent English proficiency. Pearl Talent provides two main hiring services: Managed Services, which handles compliance, payroll, and training, and Direct Placement for companies that manage hires internally. They focus on long-term retention and quality in their hiring processes, aiming to build high-performing remote teams for a range of industries including healthcare, real estate, and finance.

2 - 10 employees

👥 HR Tech

🏢 Enterprise

🎯 Recruitment

📋 Description

• Work Arrangement: Fully remote, overlapping EST working hours • Job Type: Full-time • Work Schedule: 40 hours per week, Monday to Friday, 9:00 AM to 5:00 PM EST • Locations: Remote, open only to candidates based in the Philippines • About Pearl Talent: Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. • Why Work with Us?: We mean what we say, we’re building a different recruiting company here, focusing on exceptional founders. • About the Company: Pioneering virtual pediatric ADHD clinic dedicated to trusted, personalized care for families. • Role Overview: The Patient Care Coordinator will be the first point of contact for families, patients, and external inquiries, ensuring a seamless experience. • Key Responsibilities: Handling patient inquiries, managing patient onboarding, cross-team collaboration for process improvement.

🎯 Requirements

• Have 2+ years of experience in a customer support or client-facing role, preferably in healthcare or telemedicine. • Be proficient in using scheduling tools, CRM software (Zendesk), and patient management systems. • Possess exceptional written and verbal communication skills, with a compassionate, patient-centric approach. • Demonstrate strong organizational skills and attention to detail. • Thrive in a fast-paced, remote environment while maintaining a high level of professionalism. • Understand HIPAA compliance and handle sensitive health information effectively. • Have experience supporting pediatric or mental health services. • Be familiar with ADHD care or working with families and children. • Be bilingual (English/Spanish), which is a plus. • Be comfortable using tools like Slack, Google Workspace, Zoom, and EMR software.

🏖️ Benefits

• Remote Work: Fully remote—work from anywhere • Work Schedule: Monday to Friday, 9:00AM - 5:00PM EST • Generous PTO: Ample paid time off to rest and recharge • Health Coverage: HMO coverage after 3 months • Direct Mentorship: Grow through guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Work and connect with professionals around the world • Work-Life Balance: Flexible hours that support a healthy work-life balance