Technical Support Manager

22 hours ago

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2 - 10 employees

👥 HR Tech

🏢 Enterprise

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Description

• Work Arrangement: 9 to 5 EST. • Job Type: Full-time, Independent Contractor. • Salary Range: Up to $1,300 per month. • Work Schedule: 40 hours per week. • Locations: Remote, open to candidates in Philippines. • About Pearl Talent: Connects top candidates with the best startups in the US and EU. • Role Overview: Seeking a proactive, empathetic, and technically skilled Technical Support Manager (TSM). • Key Responsibilities: Serve as primary contact for customer inquiries and provide timely support.

Requirements

• Excellent written and spoken English communication skills with the ability to convey technical information clearly. • Experience in technical support roles (L1/L2) with demonstrated expertise in troubleshooting software tools and workflows. • Familiarity with support KPIs (e.g., FRT, ART, CSAT) and a track record of using data to improve performance. • Confidence and professionalism when conducting video calls to address technical concerns. • Proven ability to take ownership of customer interactions, resolve issues independently, and avoid unnecessary escalations. • Strong multitasking and problem-solving abilities in a fast-paced environment. • A growth mindset with a drive to continually learn and improve both technical and soft skills. • Prior experience as a team lead or in a leadership role, with responsibilities including monitoring performance and mentoring team members. • In-depth familiarity with SaaS products and modern support systems. • Experience managing and enhancing knowledge base resources. • Experience working in StartUps environments.

Benefits

• Competitive Salary: Up to $1,300 per month. • Direct Mentorship: Grow through guidance from international industry experts. • Learning & Development: Ongoing access to resources for professional growth. • Global Networking: Work and connect with professionals around the world. • Work-Life Balance: Flexible hours that support a healthy work-life balance.