IT Engineer - Field Services Resource
October 17
Description
• Responsible for IT support and customer service for caregivers and clinicians • Manage technical issues and projects for Pinnacle or Cornerstone • Install and maintain computer systems and networks • Provide hands-on support and end-user training for mobile devices • Stay organized and document projects and troubleshooting steps • Collaborate with cross-functional teams for IT projects • Stay updated with technological advancements in IT and healthcare
Requirements
• BS Degree in Computer Science or Information Systems or equivalent experience • 2+ Years experience providing technical support • Experience with a ticketing system such as Zendesk or ServiceNow • An understanding of Wi-Fi and VoIP • Excellent problem-solving skills • Willingness to learn new tech and advance your career • Good verbal and written communication skills • A strong work ethic, with a focus on delivering quality service and support • A sense of humor wouldn't hurt
Benefits
• Choice of medical, dental and vision plans • Retirement savings opportunities through a 401(k), company match • Recognition through our Moments of Truth Program • Free e-courses and training sessions for professional growth
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