Customer Success Manager

November 7

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Percona

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MySQL Consulting • MySQL Support • MySQL open source software • MySQL Development • MySQL Performance Optimization

201 - 500

Description

• Own and execute a portfolio of renewal contracts • Identify growth opportunities and negotiate contracts • Manage risk and develop resolution strategies • Track and share customer feedback

Requirements

• 3 + years of Account Management/Sales/Customer Success experience required, preferably at a subscription-based or open source software company • Achievement of retention, growth and profitability targets • Understanding of customer health, using data from various systems to present a holistic view of the customer experience • Strong understanding of customer success techniques and strategies • Excellent English written and verbal communication skills • Experience navigating complex work processes, tight timelines, and changing teams • Extremely detail oriented, self-motivated and organized • Knowledge of Salesforce • Knowledge of marketing tools • Comfortable working from home or co-working office

Benefits

• Flexible work hours • Various paid time off programs • All your equipment for your remote office • Funds for career development (external training, certifications, conferences) • Ongoing connectivity allowances • Opportunity to participate in our equity incentive plan • Healthy work/life balance • PAVE volunteering program and Women Transforming Technology