Customer Support Representative - Remote

12 hours ago

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Perspective

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Sales Funnels • SAAS • Mobile Funnel • Perspective • Lead Generation

11 - 50 employees

☁️ SaaS

Description

• Provide customer support for Perspective software. • Handle customer requests and bug issues. • Categorize and analyze customer insights for product improvement. • Identify opportunities for better customer journeys. • Maintain and expand support resources like articles and auto replies. • Participate in customer onboarding calls as needed.

Requirements

• Excellent communication skills in German (native) and English (fluent). • Customer-focused with a passion for online marketing. • Ability to handle inquiries with a good communication strategy. • Strong project management skills. • Organized and able to prioritize tasks. • Open to giving and receiving constructive feedback. • Understand customer needs and identify potential improvements. • Technical knowledge of marketing tools is advantageous. • Technical background or tech support experience is a plus.

Benefits

• Remote & Freedom: Flexible work environment. • Responsibility, Ownership & Impact: Team members have a voice and responsibility. • Personal & Professional Growth: Focus on individual development. • Best Equipment & Remote Budget: Quality tools provided like MacBook Pro. • Team Events: Regular face-to-face interaction opportunities. • Cordial & passionate team: Supportive and caring team atmosphere.