Director of Retention

July 24

Apply Now

Receive Emails with Similar Jobs

PetLab Co.

WebsiteLinkedInAll Job Openings

We’re PetLab Co. A company built for pet owners, by pet owners.

51 - 200

Description

• Performance-driven, hands-on head of retention to maximize customer LTV • Drive rapid growth by leveraging multi-channel retention / CRM efforts across various platforms • Innovate effective retention strategies and execute tactics to drive engagement and minimize churn • Cultivate and lead a high-performance retention team to achieve goals

Requirements

• 7-10 Years in DTC Retention – Leading retention efforts, combining both hands-on individual efforts while directing and scaling a team to hit retention targets • Data Driven – Extremely comfortable diving deep into analytics platforms, spreadsheets, etc., to detect patterns on which to capitalize while leveraging the latest in data science • Think Fast, Move Fast – Energized by a high-velocity, high-growth entrepreneurial environment with lots of ambiguity wherein conditions can change rapidly • Driven to Excellence – A natural end-to-end ownership mentality with a relentless inner drive to excellence that other people find energizing, inspiring and motivating • Systems-Oriented – Strong organizational skills and with a knack for creating order out of chaos with highly organized systems and frameworks that deliver sustained success • Exceptional Communicator – A perceptive listener who quickly synthesize info and can formulate a methodical action plan that can be clearly articulated verbally and in writing

Benefits

• Private Health Care through Vitality • Generous Annual Leave - 28 days + public and bank holidays • Flexible Working Hours – We focus on results and trust people to manage their time, whether working from home, while travelling, or in the office! • Help@Hand – Employee Assistance Programme • Royal London Pension Scheme – We offer a workplace pension scheme with one of the UK’s leading providers of group pensions. With an employer contribution of 5%! • Enhanced Maternity / Paternity / Adoption Leave – because time with new family members is important! • Puppy Therapy – working in partnership with Paws in Work to provide a boost of oxytocin twice a year. • Generous Learning and development budget – We always want you to keep learning. • Free breakfast, fruits and snacks – refuel and revitalise with free munchies in the office. • Working Environment – dogs are welcome! • Life Assurance – In the event of your death, while employed by us, your chosen beneficiaries will be provided with a tax-free lump sum equivalent of four times your basic salary. • Gympass – All in one subscription bringing you the largest selection of gyms, studios and apps. • Electric Vehicle Scheme – Employees sacrifice salary in return for a new electric car, typically saving 30-40% of costs through income and tax and national insurance. • Give Back Day – An extra day off in the year to volunteer plus a £50 contribution to your chosen charity. • Health Cash Benefit – We offer the bronze package with enables you to claim a certain amount of cashback when you pay for something that is health related, i.e dental.