Director of Operations

November 12

Apply Now

Receive Emails with Similar Jobs

P.F. Chang's

WebsiteLinkedInAll Job Openings

Restaurant • Asian food

10,000+ employees

Founded 1993

👥 B2C

Description

• P.F. Chang's is a leader in the restaurant industry, dedicated to delivering exceptional guest experiences and fostering a culture of excellence, integrity, and innovation. • The Director of Operations (known as the Market Partner) oversees multiple restaurants within a designated market, driving sales growth and ensuring operational excellence. • This leader ensures alignment with our corporate vision and maintaining the highest standards of quality and service. • Lead guest-centric initiatives, ensure compliance with standards, and guide management in achieving financial targets. • Implement innovative sales strategies, conduct market analysis, and drive incremental sales through effective leadership. • Develop strategic plans, monitor performance metrics, mentor Operating Partners, and foster a culture of excellence. • Recruit, onboard, and train management teams, provide coaching and feedback, and resolve personnel issues.

Requirements

• Requires extensive experience in multi-restaurant leadership in a full service restaurant company (casual, upscale casual, or fine dining). • Strong passion for delivering exceptional guest experiences with a guest-centric mindset. • Proven track record in driving sales growth and achieving KPIs. • Strong financial acumen and proficiency in POS and corporate software systems. • Excellent interpersonal communication, critical thinking, and emotional intelligence. • Prior experience in opening restaurants is strongly preferred.

Benefits

• Medical, Dental, Vision: Choose from multiple plans with coverage starting the 1st of the month following hire. • Flexible Spending and Health Savings Accounts: Pre-tax contributions for health and dependent care expenses. • Lucky Cat Card: Preloaded card for dining at P.F. Chang’s. • Paid Time Off: Generous paid time off, plus 11 paid holidays and 2 floating holidays. • Life Insurance and Disability: Company-paid life, AD&D, short-term and long-term disability insurance. • Retirement Plans: Retirement savings with a company match for eligible employees. • Parental Leave: 100% pay for up to 4 weeks for new parents.