Quality Business Operations Leader

6 days ago

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Phil, Inc.

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Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200

Description

We are seeking a skilled and experienced Quality Leader to join our operations team at PHIL. • Reporting to the VP of Patient Experience, this role will focus on optimizing workflows and processes within our internal pharmacy, fulfillment partners, and patient & provider advocacy teams. • The goal is to drive continuous improvement in operational efficiency, ultimately enhancing service quality and patient experience. • You will play a key role in improving the effectiveness of the success teams by streamlining workflows, eliminating bottlenecks, and refining processes to ensure that we deliver consistently high-quality results. • By improving the quality of our processes, we aim to see direct improvements in the overall quality of service provided to our patients and healthcare providers.

Requirements

7-10 years of experience in quality management, with a proven ability to optimize workflows and processes within complex environments. • Experience in pharmacy or healthcare preferred, but a strong background in operations or customer service-focused environments will be considered. • Demonstrated success in leading quality improvement initiatives that have directly improved operational workflows and performance outcomes. • Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions. • Deep understanding of quality assurance principles, operational workflows, and process optimization best practices. • Ability to work cross-functionally with diverse teams to resolve process issues and improve workflow efficiency. • Willingness to learn and understand internal operational workflows to quickly identify root causes of inefficiencies. • A collaborative team player who is passionate about helping others improve and grow. • Certification in quality management (e.g., Six Sigma, Lean, ASQ) preferred.

Benefits

Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.