Quality Business Operations Leader

2 days ago

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Phil, Inc.

WebsiteLinkedInAll Job Openings

Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Description

Company Overview: Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Position Overview: We are seeking a skilled and experienced Quality Leader to join our operations team at PHIL. Reporting to the VP of Patient Experience, this role will focus on optimizing workflows and processes within our internal pharmacy, fulfillment partners, and patient & provider advocacy teams.

Requirements

7-10 years of experience in quality management, with a proven ability to optimize workflows and processes within complex environments • Experience in pharmacy or healthcare preferred, but a strong background in operations or customer service-focused environments will be considered • Demonstrated success in leading quality improvement initiatives that have directly improved operational workflows and performance outcomes • Strong analytical skills with the ability to identify inefficiencies and develop actionable solutions • Deep understanding of quality assurance principles, operational workflows, and process optimization best practices • Ability to work cross-functionally with diverse teams to resolve process issues and improve workflow efficiency • Willingness to learn and understand internal operational workflows to quickly identify root causes of inefficiencies • A collaborative team player who is passionate about helping others improve and grow • Certification in quality management (e.g., Six Sigma, Lean, ASQ) preferred.

Benefits

Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity.