Vice President - Client Success

November 21

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Phil, Inc.

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Patient Access • Channel Strategy • Distribution Network • Provider Engagement • Field Team Enablement

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧬 Biotechnology

Description

• Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. • PHIL’s B2B2C platform provides an end-to-end prescription management and delivery service. • The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. • As the Vice President of Client Success, you will be responsible for leading and scaling our Client Success organization, ensuring our clients achieve optimal outcomes, and driving client retention, satisfaction, and growth.

Requirements

• 5+ years of experience working in a Client Success function with at least 3 years leading a Client Success organization, demonstrating substantial influence and partnership over client decisions and strategy. • 3+ years of experience at a B2B enterprise startup that experienced significant growth. • Strong operator mentality with a “get it done” attitude; capable of balancing high-level strategic thinking with hands-on execution. • Deep fluency with data and analytics; comfortable using data to set goals, measure outcomes, and make informed decisions. • Strong understanding of financial statements and operational levers that impact business and client financial outcomes. • Proven ability to think creatively and problem-solve, finding innovative ways to address client challenges. • Excellent communication skills, both in tailoring messaging to different audiences and collaborating across internal teams. • Management consulting or similar experience, preferred. • Healthcare or pharma experience, a plus.

Benefits

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision). • 401(k) contribution opportunity.