Technical Support Engineer

April 5

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Pinecone

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💰 $28M Series A on 2022-03

Description

Provide technical support to customers, including troubleshooting complex technical issues Manage and resolve customer inquiries in a timely and effective manner Identify areas of improvement for customer experience Ideate and implement strategies for improving and scaling support processes Build tools and automation to optimize our workflows Enhance our product literature by creating knowledge base articles and improving our online documentation

Requirements

Bachelor’s degree (or equivalent experience) in computer science or a related field 2+ years of experience in a technical support or customer-facing technical role Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C) Working knowledge of ML and AI Experience with cloud providers (AWS, Azure, GCP) Excellent written and verbal communication skills Strong customer service and problem-solving skills Ability to work independently in a fast-paced, team environment Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations

Benefits

Comprehensive health coverage including Medical, Dental, Vision Free mental health therapy sessions; free One Medical, Tela-doc, and Health Advocate subscriptions Cost-savings on gynecology, fertility, and family-building care Equity award 401(k) Flexible time off Paid parental leave Annual Department Retreat WFH Equipment Stipend