Support Engineer (remote, Singapore)

March 29

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Rutter

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One API to integrate with every commerce, accounting, and payments platform.

11 - 50

Description

• Own first level of technical support for all our customers. • You’ll triage all incoming support issues in a timely manner during business hours. • You'll work on tooling and customer-facing functionality to help customers be more successful using our product. • Collaborate with product, engineering and the broader organization to improve Rutter’s product offering.

Requirements

• Comfortable using tooling like Postman (or curl) to reproduce issues our customers face while using Rutter’s REST API. • Can write workable code (i.e., non-production quality) in a high-level language like python, typescript, or ruby. • Love working with customers and helping them be successful. • Love asking lots of questions. • Be unsatisfied until the customer problem is well solved. • Be at least somewhat data-driven about outcomes. Proficiency in SQL is a significant bonus. • 2+ years of engineering experience or 4+ years of technical support experience.

Benefits

• A fast-paced, collaborative environment • Unlimited paid time off, quarterly company-wide recharge days, and a wellness stipend • 100% medical, dental, and vision coverage • 16 weeks of paid parental leave • 401K match • Ownership & stake in the company