Enterprise Technical Account Manager

March 2

Apply Now

Receive Emails with Similar Jobs

Plaid

WebsiteLinkedInAll Job Openings

Plaid is a financial technology company that provides a suite of products designed to improve the efficiency and security of digital finance operations. Plaid's offerings include solutions for payments, fraud prevention, personal finance insights, and credit underwriting. They enable users to instantly link financial accounts, facilitate real-time financial data access, and support digital banking through intuitive APIs. Plaid serves a wide variety of use cases, including lending, wealth management, and business finances. With a strong network, Plaid connects to over 12,000 financial institutions, enabling secure financial data sharing and enhancing customers' ability to manage financial connections efficiently.

501 - 1000 employees

Founded 2013

💳 Fintech

💸 Finance

🔌 API

📋 Description

• We believe that the way people interact with their finances will drastically improve in the next few years. • We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. • Plaid powers the tools millions of people rely on to live a healthier financial life. • We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. • Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. • Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. • The Technical Account Management function at Plaid is a team of individuals passionate about helping customers connect their technical goals and challenges with Plaid solutions. • We play a crucial role in a customer's success by providing proactive strategic and technical guidance, which enables growth, expansion, and deeper customer relationships. • Our goal is to ensure every customer becomes a lifelong Plaid champion and advocate. • You will be a highly visible technical and product expert in Plaid's offerings, working with some of Plaid’s largest and most strategic customers in the Enterprise segment. • You will own many customer relationships simultaneously and stay up to date on Plaid's technological improvements and new product offerings. • You will work in partnership with Account Manager(s) and several other cross-functional teams, and you will be the primary driver of the design and execution of technical strategies to help our customers achieve their goals.

🎯 Requirements

• 5+ years of experience in a client-facing and technology-focused role where business experience and technical acumen was combined. • 3+ years of experience working with enterprise customers. • Experience managing customer relationships independently and building / executing technical strategies to make customers successful with new technologies. • Excellent project management and communication skills with a strong ability to provide technical details to both technical and non-technical audiences, simplifying complexities in a clear and concise manner. • Have a deep / thorough understanding of APIs, databases, system infrastructures, and architecture. • Self-starter who takes initiative and possesses strong troubleshooting skills to guide customers through complex or escalated issues. • Ability to collaborate cross-functionally with different teams, levels of seniority, and influence structure / process to ensure everyone can meet their goals and timelines. • Ability to work under pressure to meet deadlines and navigate unexpected roadblocks with a customer-first attitude and a strong sense of empathy.

🏖️ Benefits

• Comprehensive benefit plan including medical, dental, vision, and 401(k). • Additional compensation in the form(s) of equity and/or commission are dependent on the position offered.